All products will be packaged securely and in perfect condition by our distribution personnel.
Larger orders with multiple boxes may be shipped apart from each other. In these instances, please allow two (2) additional days for shipping.
- Orders placed before 12 pm EST will be processed and shipped the same day, or the next business day, if payment has cleared
- All orders are shipped via FedEx (See below for FedEx delivery claims and policies)
FedEx Delivery Claims
- Lost shipments (complete or partial) must be reported to FedEx within seven (7) days after the estimated time of arrival.
- Any hidden damages found on a FedEx delivery, discovered after the FedEx driver has left, must be reported to your local FedEx office immediately. FedEx will send a driver to pick up the damaged items for inspection. Keep the damaged items in the original package as found, including all packing material and the master container.
- FedEx will forward a copy of the damage-inspection report to our HerbaDiet.com Distribution Center.
- The Distribution Center, upon receiving this report, will initiate the proper FedEx claim(s) procedures and follow up to completion.
- In some instances, FedEx may desire not to send an inspector to pick up the damaged items. However, the damage report will still be generated, and the same procedure as above will take effect. In either case, you will be given a control number from FedEx.